Returns Policy for Park Orchards North Ringwood Parish Sharks Junior Football Club

Last Updated: 01/01/2024

Thank you for shopping at Sharks JFC Online Store. We want to ensure that you are completely satisfied with your purchase. If you have any concerns or need to return a product, please review our Returns Policy below.

1. Eligibility for Returns:

1.1. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

1.2. Returns are accepted within 30 days from the date of purchase.

2. Return Process:

2.1. To initiate a return, please contact our customer service team at hello@sourceym.com to obtain a Return Authorisation (RA) number.

2.2. Clearly mark the RA number on the outside of the package.

2.3. Ship the item, along with a copy of the original invoice, to:

Sourcey.M
Sharks JFC
Returns Department
63/31-37 Norcal Road
Nunawading VIC 3131

2.4. Customers are responsible for return shipping costs, unless the return is due to our error.

3. Refund or Exchange:

3.1. Once your return is received and inspected, we will send you an email notification.

3.2. If the return is approved, we will process a refund to the original payment method or provide an exchange as per your preference.

4. Non-Returnable Items:

4.1. Certain items are non-returnable, including:

Gift cards
Downloadable products
Personalized or customized items

5. Defective or Damaged Items:

5.1. If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund.

6. Cancellations:

6.1. Once an order has been placed, it cannot be cancelled. Please review your order carefully before completing the purchase.

7. Contact Us:

If you have any questions about our Returns Policy, please contact our customer service team at hello@sourceym.com